Ubisoft clarifies it doesn’t delete inactive accounts which have bought video games after its coverage got here below query
On: July 25, 2023
After its insurance policies had been known as into query over the weekend, a Ubisoft spokesperson tells PC Gamer that the corporate doesn’t delete inactive accounts with bought video games.
With an account deletion discover as proof, an anti-DRM advocate just lately alleged on Twitter that Ubisoft will delete inactive accounts, video games and all, in the event that they go untouched for too lengthy. The official Ubisoft Assist Twitter account did nothing to vary that notion when it stated “we actually are not looking for you to lose entry to your video games” in a reply to the tweet. Ubisoft’s help web site additionally did not point out that accounts with video games connected to them had been exempt from deletion, saying merely that Ubisoft could “shut long-term inactive accounts” to take care of its database.
Naturally, all this recommended to us that Ubisoft actually was deleting inactive accounts with video games tied to them, however the firm now says that is not the case. That Ubisoft Assist web page has been up to date to learn: “Accounts tied to an energetic Ubisoft subscription, or PC video games which have been bought from the Ubisoft retailer, will not be eligible for deletion.”
It stays unclear why Ubisoft Assist, when responding on Twitter, didn’t instantly deny the preliminary allegation that inactive accounts with bought video games had been liable to be suspended after which deleted for inactivity. Ubisoft’s full assertion on the matter is as follows:
“For a few years now, we now have carried out our account deletion course of in compliance with the necessities of the GDPR (Article 5.1.e on the duty to restrict the information retention interval). Our insurance policies are aligned with authorized necessities and with the requirements of the business. This measure additionally acts as a safety for our gamers towards fraud.
Account deletion follows a really strict course of. As such, we take into accounts the 4 following standards earlier than an account is deleted:
The gaming exercise of the account since its creation
The account’s libraries: accounts that embody bought PC video games will not be eligible for deletion
The length of inactivity of the account, which means the final login to our ecosystem (together with from Ubisoft video games on Steam and different platforms)
In observe, as of right now, we now have by no means deleted accounts which have been inactive for lower than 4 years
The existence of an energetic subscription tied to the account.
In any case, earlier than the deletion is everlasting, three emails are despatched to the participant over a 30-day interval providing to revive their account. As well as, if the consumer tries to log in throughout the 30-day window, they may robotically obtain a warning and a hyperlink to reactivate their account.“
