got-a-bad-ssd?-just-crush-it-with-a-hammer-as-samsung-germany-advises-for-rma

Igor’s Lab just lately reported an odd request from Samsung Germany to a buyer attempting to delete the information off a Samsung 980 PRO 2 TB SSD on its “final legs.” To safe the shopper’s knowledge from being stolen, Samsung instructed the person to destroy the SSD through the use of a drill or hammer to eradicate it to items.

Samsung Germany directs a client in RMA to drill or hammer an SSD into submission to guard knowledge from being compromised

On Igor’s Lab discussion board, a client wanted to interchange a dying SSD and contacted Samsung Germany to help with assist. The drive the person wanted to interchange was the Samsung 980 Pro 2TB. The Samsung 980 Pro 2 TB is likely one of the market’s hottest and best-performing stable state drives. Utilizing Samsung’s Magician diagnostic scan utility confirmed the patron that the SSD wouldn’t final for much longer, particularly with many errors on the NAND flash and in different places.

While many of the info supplied is personal between Samsung and the person, there was some info that was capable of be printed.

Due to the delicate knowledge that wanted to be secured, Samsung formally allowed the person to destroy a product they formally make. The official quotes from Samsung help went into element on methods to destroy the drive, suggesting drilling or hammering the drive to items. Included within the directions to the shopper was that after they destroyed the product, they would want to submit photographic or video proof that the drive was broken in order that the corporate might guarantee the method was accomplished in addition to know what the product would appear like upon receiving at Samsung’s manufacturing facility.

Obtained A Dangerous SSD? Simply Crush It With A Hammer As Samsung Germany Advises For RMA

Yes. This was an precise request, however it’s not unusual as the corporate would want to know the product’s situation earlier than receiving it at their location.

What is odd concerning the course of, typically, is that an organization often requests that the product is distributed again into regular situation in order that the corporate can decide the state of the system and decide of whether or not they are going to ship a alternative or return the faulty system to the patron. In a situation like this, where the patron must take away or destroy the information as quickly as remotely attainable and doesn’t have entry to utilizing the drive below regular circumstances, it’s nice to see that the producer understands the necessity to shield knowledge in any respect prices and permit for an motion, corresponding to bodily destroying the drive, to occur.

News Sources: Tom’, s Hardware