| AS-3 |
Disconnection error |
Check your internet connection |
bad_module_
info has stopped
working |
Message appears while playing the game |
– Run the game as administrator
– Verify the game’s file
– Change full-screen options to accept administrator requests again
– Update graphic card drivers
– Verify Windows updates |
| CE-34878-0 |
The PS4 crashes. It’s not specific to Fortnite but happens on it too |
1. Go to “Options” and then “Check for Update”
2. Then hit “Settings” and “System Software Update”
3. Restart your PS4 |
| CE-40852-9 |
Error while downloading on PS4 |
1. Go to “Settings”, then “Network”, “Set Up Internet connection”, “Select your network” and finally, “Custom”
2. Verify the IP and MTU are automatic, DHCP name is “Do Not Specify,” Primary DNS on 8.8.8.8 and Secondary on 8.8.4.4 |
| CS-03 |
Save file size is too large |
Reduce the number of save files for the game |
errors.com.epicgames.
common.server_error |
Connection issue |
Either an issue with your connection or the servers |
| DP-01 |
Unable to install the game |
1. Check your permissions by confirming you are an Administrator on the platform
2. Run the client as an Administrator |
| DP-06 |
Error while downloading on PC |
Run the “Epic Games Launcher” as administrator |
| IS-0005 |
Unable to connect to Epic Games launcher |
– Check the status of Epic Games servers
– Check VPN, proxy servers, and firewalls |
| IS-0009 |
Unable to load the game |
Reinstall the game |
| IS-BV02 |
Unable to launch the game due to missing or corrupted file |
– Type “cmd”
– Click on “Command Prompt”, and “Run as Administrator”
– Type “chkdsk c: /r /f” and press “Enter”
– Restart the platform
– If it doesn’t work, reinstall the game |
| IS-BV04 |
Build verification failed |
Solutions are explained by Epic Games. Verify hard drives and perform a memory test |
| IS-BV05 |
Build verification failed |
Solutions are explained by Epic Games. Verify hard drives and perform a memory test |
| IS-DS01 |
Unable to install the game due to shortage of disc space |
Free up more disc space or change the location of installation files |
| IS-DS02 |
Unable to install the game due to shortage of disc space |
Free up more disc space or change the location of installation files |
| IS-FC02 |
Unable to install the game due to file creation failed |
– Free up more disc space or change the location of installation files
– Reinstall the game
– Flush DNS |
| IS-FC05 |
Unable to install the game |
Verify hard drives and memory |
| IS-FC06 |
Unable to install the game |
Verify hard drives and memory |
| IS-INFO-THROTTLED |
Unable to install the game |
– Go to “Settings” of the launcher
– Uncheck the “Throttle Downloads” box |
| IS-MF-01 |
Unable to install the game |
– Disable unused background applications
– Reinstall the game |
| Launcher white screen |
Epic Games launcher has a white screen |
1. End every Launcher process.
2. Press “Windows + E” and go to “C:UsersPC-NAME
AppDataLocal EpicGamesLauncherSaved”
3. Delete webcache file |
| LS-0002 |
Unable to update the game |
– Restart the launcher
– Check for updates |
| LS-0003 |
Unable to connect to the launcher |
Sign-in |
| LS-0004 |
Unable to install the game |
Reinstall the game |
| LS-0005 |
Unable to update the game |
– Check the Epic Games servers
– Check your connection |
| LS-0006 |
Unable to install the game |
– Run the launcher as Administrator
– Reinstall the game |
| LS-0009 |
Unable to install the game |
Verify the installation |
| LS-0013 |
Unable to launch the game |
– Verify your game’s files in the launcher’s Library
– Clear the launcher’s webcache |
| LS-0014 |
Unable to launch the game |
– Verify the game’s files
– Reinstall the game
– Disable unused background processes |
| LS-0015 |
Unable to connect to the game |
– Check your connection
– Check the Epic Games servers
– Test your connection speed |
| LS-0016 |
Unable to connect to the game |
– Restart the launcher
– Verify the game’s files in the Launcher’s library |
LS-0018 (or LS-0019-IS-IZ01, or
LS-0019-IS-PQR3010) |
Unable to connect to the game due to application still running |
– Shut down the processes linked to the game in the “Task Manager” |
| LS-0019 |
Unable to install the game |
– Run the launcher as Administrator
– Restart the platform
– Use a specific launcher option or reinstall Microsoft Visual C++ |
| LS-0021 |
Unable to launch the game because it is not owned |
Verify you are signed-in |
| LS-0022 |
Unable to launch the game because it is not owned |
Verify you are signed-in |
| MD-0005 |
Unable to launch the game due to file not downloaded |
– Verify the launcher’s status
– Verify your connection |
| PI-UBI-01 |
Unable to launch the game |
Restart the Epic Games launcher |
| SU-BI-CA |
Unable to launch the client |
Follow the troubleshooting steps indicated on the client’s official website |
| SU-MD-HSH |
Unable to launch the game |
Follow the troubleshooting steps indicated on the client’s official website |
| SU-PQR1603 |
“Self Update Failed” message while installing launcher |
1. Right-click on the launcher and access “Properties”
2. Add ”-SkipBuildPatchPrereq” at the end of “Target” tab |
| 0 |
Message asking to restart client instead of launching a game |
– Run as administrator
– Verify the game’s files in the launcher’s game settings
– Run command prompt as administrator on Windows and then type “sfc/scannow” and hit “Enter” |
| 6 |
Matchmaking issue |
Comes from Epic Games and cannot be fixed by yourself. Wait for a fix from the developer |
| 8 |
You may or may not need an update |
Only occurs on PlayStation 4. Check if there are any update available. Reinstall the game if not |
| 22 |
Unable to launch the game |
– Verify the game’s files on the launcher’s Library
– Run the game as an Administrator
– Update or reinstall the game |
| 23 |
Easy Anti-Cheat error |
– Update Windows
– Reinstall GPU drivers
– Verify the game’s files
– Update or reinstall the game
– Launch a scan on your antivirus system |
| 91 |
1. Disconnection error
2. Unable to join a party |
1. Verify the game’s files in the launcher’s game settings
2. Change status of party to “Private” |
| 93 |
1. Disconnection error
2. Unable to join a party |
– Change the skin
– Change lobby to public, then join the party without invite
– Join friends using Epic Games list |
| 500 |
Unable to launch the game |
There is no solution to this bug, but Epic Games generally brings a fix when it occurs |
| 30005 |
Unable to launch the game due to anti-cheat bug |
– Go to “C:Program Files (x86)EasyAntiCheat” and delete the .sys file
– Launch “EasyAntiCheat_Setup.exe” file and repair |
| 30007 |
Unable to launch the game |
– Press the Windows button
– Type “cmd” and “Enter” in the search bar
– Type “bcdedit -set TESTSIGNING OFF” then hit “Enter”, and “bcdedit -set NOINTEGRITYCHECKS OFF” then “Enter” again
– Restart your platform |
